Customer service

I've been following with great interest the developing story of bad customer service at Ravintola Lehtovaara and how not to deal with negative feeback. Personally I find Herkko Hietanen's stand very reasonable - if you get bad service you should most definetly complain, and if complaining doesn't work, do it more loudly and ultmately vote with your feet. Especially when it comes to restaurants, where customer service is integral part of the product they sell.

Mistakes happen. Like when I ordered Fullmetal Alchemist DVD boxsets 1, 3 and 4 from NjAnime, and they sent me parts 1, 2 and 3. I complained about it, and they sent me another copy of part 3. I complained about that too, and now they are hopefully sending me the correct part (meanwhile Dragon is suffering the pains of Tantalus). As a goodwill gesture they have offered that I can keep the duplicate DVDs they've sent me by mistake (although as another goodwill gesture I'll be returning them). Although this particular mistake is pretty annoying as we're dying to see more FMA - I think NjAnime has handled the whole thing as well as they could.

Another funny example of excellent customer service as at Granville Market today. I wanted to buy some morels that looked delicious - so I picked the ones I wanted, put them into a paper bag and wanted to pay... but there was no one to take my money. So the lady selling blueberries in the next stall came to my help, she and I figured out how much the morels cost - but then she had customers so she had to go and handle that before she could take my money. So the guy selling Thai sauces on the other stall next to the morel guy came to help me and took my money, put it into the box where the morel guy kept his money and gave me back my change. And it work this way too - the lady selling the blueberries who helped me was the one from numerous others that I bought my blueberries from. I can vote with my feet both ways.