Friday 24 September, 2004
Stupid stupid stupid
Damn security.
I needed to arrange pick up of my new credit card on a Saturday from my local branch, so I called my bank's telephone banking number, a routine call. However, I had a complete brain fart and typed my security numbers wrong, twice, and the codes were locked. Fair enough, I appreciate them looking after my money. So I was redirected to a friendly customer service person who needed to ask me some security questions to verify my identity, all fair enough. These are question/answer pairs I originally set up about six years ago when I first got my internet banking access - and damned if I could remember "a memorable word" from that time... so my codes were locked out completely. The only way to reset them now is to go to a branch, or order "a form to be filled out", and then it will take up to ten days to reset the codes...
What annoys me the most is that I now know how I typed the numbers wrong, I know what the real numbers should have been. So I can't really blame my bank, only my own stupidity.
Not that it makes it feel any better.
Posted by kolibri at 24 September 09:47, 2004
