Good service

Some people (myself included) have been talking about bad customer service lately, but in the spirit of keeping positive I thought I should share with you the good experience I just had.

Last week I decided I wanted to order a Bluetooth USB adaptor, and after a little research I decided to go for TDK's adaptor as it was apparently well suited for the Nokia 6600. This device however is 2-3 times more expensive than the cheaper adaptors, so instead of buying it from Amazon I shopped around a little and found a decent-looking little internet shop called NickKnows.com that offer the adaptor (with taxes and p&p) about the half the price from Amazon (we're talking about savings of £30-40). So I made the purchase last Thursday. On Friday they called me apologising that they didn't have the item in stock, but would be getting some middle of next week, and did I still want the item. Well, since I didn't even have the phone at that point, I had no objections (and honestly even if I've had the phone, the price was good enough to wait for).

Come this week, I had also decided on a Bluetooth headset I wanted to buy - and again NickKnows.com had a decent price for the Plantronics M3000 headset I had chosen. So I decided to try if I could add this headset into my current order - it was Tuesday so I figured the order probably hadn't shipped yet. Gave them a quick call, and I was told no problem, and I was also informed that the order would leave that day and I would have it tomorrow.

On Wednesday my order arrived, everything I ordered, just like they promised. No this may sound like trivial thing, but I've had enough experience with bad companies to know that although this is how it should happen, it doens't always work that way. So if you're in a need of networking products, I'd wholeheartedly recommend NickKnows.com.